TERMS & CONDITIONS

These Terms & Conditions apply to all purchases made through the Sophie Brisbane website. By placing an order on our website, you agree to the terms outlined below.

If you have any questions, please contact us at:

teamservice-sophiebrisbane@hotmail.com

1. APPLICABILITY

By completing a purchase on our website, you confirm that you have read, understood, and accepted these Terms & Conditions.

These terms apply to all orders placed through our online store.

2. PRODUCT INFORMATION

We strive to display product descriptions, images, and details as accurately as possible.

However, slight variations in color, size, or appearance may occur due to:

  • lighting conditions,
  • screen settings,
  • or supplier updates.

Sophie Brisbane cannot be held responsible for minor visual differences or typographical errors displayed on the website.

3. ORDERS & PAYMENTS

Orders are processed once full payment has been received.

Available payment methods may vary depending on your country or region and can include:

  • major credit cards,
  • PayPal,
  • and other secure payment systems.

Unless otherwise stated, all prices are displayed in AUD ($).

We reserve the right to cancel or refuse any order if:

  • payment verification fails,
  • or suspicious activity is detected.

4. PROCESSING & SHIPPING

Processing Time

1–3 business days

Estimated Delivery Time

5–12 business days, depending on destination.

All products are shipped directly from our trusted international fulfilment partners, including facilities located in China and other regions.

Delivery times are estimates only and may vary due to:

  • customs clearance,
  • carrier delays,
  • or local postal disruptions.

Sophie Brisbane is not responsible for delays caused by shipping carriers or customs authorities.

5. RETURNS & CANCELLATIONS

All returns and cancellations are handled in accordance with our Return Policy.

Please review our policy carefully before submitting a return request.

6. LIABILITY

We are not responsible for parcels that are lost or stolen after delivery has been confirmed by the shipping carrier.

Customers are responsible for ensuring that all shipping information is correct at checkout.

Any address change requests must be submitted within 24 hours of placing the order.

Sophie Brisbane shall not be held liable for:

  • indirect damages,
  • consequential losses,
  • or delays outside of our control.

7. INTELLECTUAL PROPERTY

All content displayed on this website — including:

  • text,
  • images,
  • logos,
  • branding,
  • and product photography —

is the exclusive property of Sophie Brisbane.

Any reproduction, redistribution, or commercial use without prior written permission is strictly prohibited.

8. COMPLAINTS

We are committed to providing excellent customer service.

If you experience an issue with your order, please contact us in writing at:

teamservice-sophiebrisbane@hotmail.com

Our support team aims to respond within 24 business hours.

9. GOVERNING LAW

These Terms & Conditions are governed and interpreted in accordance with applicable international consumer protection and e-commerce laws.

10. CONTACT INFORMATION

Sophie Brisbane
Email: teamservice-sophiebrisbane@hotmail.com

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: 10:00 AM – 5:00 PM