At Sophie Brisbane, we do everything possible to ensure your order arrives quickly and securely. This page explains our shipping process, estimated delivery times, and what you can expect after placing your order.

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Order Processing

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.

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Estimated Delivery Times

Estimated delivery times are typically between 5–12 business days, depending on your location and local postal services.

Please note that delays may occasionally occur during:

• high-demand periods,
• holidays,
• or customs inspections.

While we always do our best to deliver on time, shipping times cannot be fully guaranteed due to factors outside our control.

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Shipping Origin & Fulfilment

To offer a wider selection of products and maintain competitive pricing, all orders are shipped directly from our trusted international fulfilment partners.

Depending on your country, customs duties, import taxes, or additional administrative fees may apply. These charges are determined by local authorities and remain the responsibility of the customer.

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Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Rates may vary depending on:

• destination,
• package weight,
• and selected shipping method.

From time to time, we may also offer free shipping promotions or seasonal offers.

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Order Tracking

Once your order has been dispatched, tracking information will be sent to your email address.

Please allow up to 48 hours for tracking updates to appear after shipment.

You can track your order using the link provided in your shipping confirmation email.

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Responsibility & Delivery

If tracking confirms that a package has been successfully delivered to the address provided, Sophie Brisbane cannot be held responsible for lost or stolen parcels.

Please ensure all shipping information is entered correctly before completing your order. Any address changes must be requested within 24 hours of placing the order.

If a parcel is returned due to an incomplete or incorrect address, additional shipping fees may apply for reshipment.

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Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or handling fees once the parcel arrives in your country.

These charges are not included in our product prices or shipping fees and remain entirely the responsibility of the customer.

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Lost or Delayed Parcels

If your tracking has not updated for an extended period or your order appears delayed, please contact us at:

teamservice-sophiebrisbane@hotmail.com

Our team will investigate the shipment status with the carrier as quickly as possible.

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Contact Information

For any questions regarding shipping, delivery, or order tracking, please contact our customer support team:

Sophie Brisbane
Email: teamservice-sophiebrisbane@hotmail.com

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: 10:00 AM – 5:00 PM